AgencyAnalytics relies on authorized API connections to pull in your data. When a data source unexpectedly disconnects, it can disrupt what data is available in your Client reporting.
Reconnecting quickly ensures these disconnects won't impact your dashboards or reports.
To help teams stay on top of any connection issues, all Staff and Admin users are subscribed to in-app notifications for disconnected data sources.
Reconnect a data source from your notifications
Admin and Staff users are notified when a data source disconnects in AgencyAnalytics.
A red dot on the Notifications menu (bell icon) indicates a fresh notification. Disconnect data source notification display the date, data source and Client name.
To quickly reconnect, simply click the Reconnect button in the notification itself, then follow the prompts in the authorization window.
Clients connected to the same integration account will also be reconnected upon successful reauthorization.
Reconnect disconnected data sources
Click Data Sources on the left sidebar to open the account-level Data Sources page.
This section displays every data source connected to AgencyAnalytics. Staff with limited Client access will only see connections from Clients they have access to.
The status column notes which data sources are currently disconnected. Click the column title show all disconnected data sources at the top of the table, or use the filters at the top.
Click the ellipsis menu to the right, then simply click Reconnect and follow the authorization prompts.
Click the ellipsis menu to the right, then simply click Reconnect and follow the authorization prompts. All data sources under the same authorization will connect once reauthorization is complete!
If one account (e.g., an MCC or Meta Business Manager) is connected to multiple Clients, clicking Reconnect re-authenticates all of them in one step.
❓ FAQ
Why didn't all of my accounts reconnect for a data source?
If the data source requires a specific API key or manual credentials then it must be reverified manually for each Client. Only platforms that use oauthentication can be reconnect in bulk.
💬 Need additional help?
If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄