How much does a membership cost?
Pricing changes depending on the plan you select as well as the billing interval you choose, with annual subscriptions receiving an additional 20% off. Optional add-ons are also available, and will change the price of your membership.
How do subscription cycles work?
When you purchase a plan you're signing up for a subscription to that service that will bill either monthly or annually depending on which you chose. They recur on the same date of the month or year as when you originally purchased the subscription.
Do I have to commit to a contract?
Our monthly subscription does not require a contract, and can be canceled at any time.
The annual plan can also be canceled at any point during the year, and will provide access to the platform until the last paid day of your subscription. Because annual subscriptions come with a large upfront discount we do not offer prorated refunds if it is canceled in the middle of the subscription period.
What payment methods are accepted?
Our system accepts PayPal and major Credit Cards, including AmEx, Visa, and Mastercard. Debit card payments are not supported.
Credit card payments often require 3D Secure (3DS) authentication to be active on your card, which authenticates the purchase via a one-time code to your mobile device, passphrase, or biometric verification.
How do I see the amount that will be due on my next scheduled billing date?
You can find the amount of your next renewal on the Billing page, under subscription summary on the right. Find step-by-step instructions here.
What currency am I charged in?
We support charges in multiple currencies, including USD and CAD. The account Admin can view which currency you're being charged in under the payment details section of the subscription page.
Why didn't my renewal price decrease when I deleted a Client?
Your renewal is based on the Client count of your subscription rather than how many Clients are actively being used. If you've deleted a Client and don't intend to replace it soon, you can update your subscription to reflect that by following the steps here.
What about if I remove clients on while on an annual plan?
Being on an annual plan doesn't lock you into a fixed client count — you can increase or decrease it at any time. Any changes are prorated, so you're only billed for what you actually use.
When can I add clients in the billing cycle?
You can add new clients at any time — a prorated charge for the additional slots is applied immediately, while your regular billing date stays the same.
Keep in mind that billing is based on the number of client slots configured in your billing settings, not the actual clients added or removed mid-cycle, and any adjustments are prorated so you only pay for the time those slots are active.
Can I have my invoices sent to a different email address?
Yes, while the account Admin is the only one to receive invoices by default, you can add additional invoice recipients by following the steps here.
Can I put my subscription on hold or pause my subscription?
Account Admins can choose to pause an active subscription for 1-3 months. Depending on the duration you select, the subscription will automatically renew 1-3 months from the date you paused at your regular subscription rate, unless manually resumed. Learn how to pause your account here.
Do you offer a money-back guarantee?
If you're not satisfied with the software within 30 days of your initial purchase, please reach out to our friendly support team for a full refund. Find more details on our refund policy here!
💬 Need additional help?
If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄