Find quick answers to your Subscription and Billing questions here.
How much does a membership cost?
Pricing changes depending on which plan you choose, and how many campaigns you need. For complete information about our pricing tiers and membership levels, check out our pricing page here.
Am I charged in USD or CAD?
All pricing and charges displayed on our platform, website, or via marketing emails are in USD.
How do subscription cycles work?
When you purchase a plan you're signing up for a subscription to that service that will bill either monthly or annually depending on which you chose. They recur on the same date of the month or year as when you originally purchased the subscription.
Do I have to commit to a contract?
No, definitely not! While some plans require a contract, you can choose a monthly subscription which can be cancelled at any time. Our annual plan can also be canceled at any point during the year, and would provide access to the platform until the last paid day of your subscription.
What payment methods are accepted?
Our system currently accepts PayPal and Credit Card, including AmEx. Debit card payments are not supported.
How do I see the amount that will be due on my next scheduled billing date?
You can find the amount of your next renewal on the Billing page, under subscription summary on the right. Find step-by-step instructions here.
Why didn't my renewal price decrease when I deleted a campaign?
Your renewal is based off the campaign count of your subscription, rather than how many campaigns are actively being used. If you've deleted a campaign and don't intend to replace it soon you can update your subscription to reflect that by following the steps here.
How do I add a coupon to my subscription?
At anytime you can head to the Billing page in-app to apply a coupon. Look under the subscription summary on the right for "Have a coupon?". Find more details here!
Can I have my invoices sent to a different email address?
Yes! By default invoices are sent to the account Admin, you can add additional invoice recipients by following the steps here.
Can I put my subscription on hold or pause my subscription?
Account Admins can choose to pause an active subscription for 1-3 months. Depending on the duration you select, the subscription will automatically renew 1-3 months from the date you paused at your regular subscription rate, unless manually resumed. Learn how to pause your account here.
Do you offer a money back guarantee?
If you're not satisfied with the software within 30 days of purchase, please reach out to our friendly support team for a full refund. Find more details on our refund policy here!