How to pause your subscription
The account Admin can pause a subscription from the billing page. To do so, click your user profile icon in the lower left corner of the screen, then click Billing in the drop-down menu.
You'll see your current subscription details at the top of the Billing page. To pause your subscription, click Cancel Subscription below Payment Method.
Next, click Pause on the left.
We offer the ability to pause AgencyAnalytics subscriptions for 1-3 months. The subscription will automatically renew at the end of your selected pause duration, and you will be charged, or you can log in anytime to resume it manually.
Click the dropdown to select a pause duration between 1 and 3 months, then fill out the remaining fields before clicking Pause Subscription in the bottom left.
To manually resume your subscription, sign in to AgencyAnalytics, then click Resume Subscription in the banner at the top of the screen.
Click Resume Subscription in the lower left to restart your previous subscription. By resuming your subscription, you will be placed back on your old plan and charged.
What happens when I pause my subscription?
While a subscription is paused, account data is saved, so you can pick up from where you left off when the subscription renews.
Any active data collection or data warehousing turns off while your subscription is paused, and won't restart until your subscription resumes at the end of the selected pause duration.
What if I pause in the middle of the subscription period?
When you pause a subscription in the middle of a paid period, you won't lose out on the remaining days in that billing cycle. After the selected pause duration, your account will reactivate and any paid days will be used before your subscription automatically renews.
Example: Apollo has a subscription that renews on the 1st of each month. On January 15th, Apollo pauses their subscription for 3 months. On April 15th, their subscription automatically unpauses, and the remaining days restored. Apollo is not charged again until May 1st, when those 15 days are up.
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