The account Admin can pause a subscription from the billing page. To do so, click your user profile icon in the upper right corner of the screen, then click Billing in the drop-down menu.

You'll see your current subscription details at the top of the Billing page. To pause your subscription, click Cancel Subscription below Payment Method.

Next, click Pause on the left.

We offer the ability to pause AgencyAnalytics subscriptions for 1-3 months. The subscription will automatically renew at the end of your selected pause duration, and you will be charged, or you can log in anytime to resume it manually.

If you pause an account without completing all days within a monthly billing cycle, when you resume your subscription, those days will be used up first, before your account is charged for a new monthly billing cycle.

When a subscription is paused, account data is saved, so you can pick up from where you left off when your subscription resumes. Please note that active data collection and warehousing will not continue for paused accounts until the subscription resumes.

Click the dropdown to select a pause duration between 1 and 3 months, then fill out the remaining fields before clicking Pause Subscription in the bottom left.

To manually resume your subscription, sign in to AgencyAnalytics, then click Resume Subscription in the banner at the top of the screen.

Click Resume Subscription in the lower left to restart your previous subscription. By resuming your subscription, you will be placed back on your old plan and charged.

If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄