Find quick answers to Billing questions here.
New to the platform? Check out our Subscription FAQ for more info!
Q: How do I see the amount that will be due on my next scheduled billing date?
You can find the amount of your next renewal on the Billing page, under subscription summary on the right. Find step-by-step instructions here.
Q: Why didn't my renewal price decrease when I deleted a campaign?
Your renewal is based off the campaign count of your subscription, rather than how many campaigns are actively being used. If you've deleted a campaign and don't intend to replace it soon you can update your subscription to reflect that by following the steps here.
Q: Can I have my invoices sent to a different email address?
Invoices are sent to the account administrator's email address, it's not possible to set multiple admins or configure a second email to receive invoice emails at this time. Want to see that changed? Add your vote on our feedback forum here!
Q: Can I put my subscription on hold or pause my subscription?
Account Admins can choose to pause an active subscription for 1-3 months. Depending on the duration you select, the subscription will automatically renew 1-3 months from the date you paused at your regular subscription rate, unless manually resumed. Learn how to pause your account here.
Q: Do you have a referral or rewards program?
We don't have a referral or rewards program at this time. If this is something you'd like to see we'd love to hear about it. Please share your feedback here!