Find quick answers to Billing questions here.
New to the platform? Check out our Subscription FAQ for more info!
Q: How do I see the amount that will be due on my next scheduled billing date?
Q: Why didn't my renewal price decrease when I deleted a campaign?
Your renewal is based off the campaign count of your subscription, rather than how many campaigns are actively being used. If you've deleted a campaign and don't intend to replace it soon you can update your subscription to reflect that by following the steps here.
Q: Can I have my invoices sent to a different email address?
Invoices are sent to the account administrator's email address, it's not possible to set multiple admins or configure a second email to receive invoice emails at this time. Want to see that changed? Add your vote on our feedback forum here!
Q: Can I put my subscription on hold or pause my subscription?
Account Admins can choose to pause an active subscription for 1-3 months. Depending on the duration you select, the subscription will automatically renew 1-3 months from the date you paused at your regular subscription rate, unless manually resumed. Learn how to pause your account here.
Q: Do you have a referral or rewards program?
We don't have a referral or rewards program at this time. If this is something you'd like to see we'd love to hear about it. Please share your feedback here!