When an integration unexpectedly disconnects, it can disrupt what data is available in your client campaigns or reports. Getting an integration reconnected quickly ensures these disconnects don't impact your clients.
To help teams stay on top of any connection issues, all Staff and Admin users are subscribed to in-app notifications for disconnected integrations by default.
Reconnect a disconnected integration
When an integration disconnects, any Staff or Admin user with access to the affected campaign will be prompted to reconnect that integration via in-app notification.
Every time a user logs into AgencyAnalytics, they'll receive an in-app notification for each integration that has become disconnected since they were last active on the platform, or if an integration disconnects while actively using AgencyAnalytics.
The bell icon in the upper right will display a red dot when there's a fresh notification to review. Disconnect notifications will display which integration disconnected and from which campaign(s).
To reconnect quickly, simply click the Reconnect button in the notification itself. This will take launch the authorization window where you'll need to reauthorize the integration.
Other campaigns connected to the same account will automatically reconnect as well.
Review all disconnected integrations
To view all disconnected integrations across all campaigns you have access to, from the Home page hover over the left sidebar then click Integrations.
The integration page displays every integration account connected to AgencyAnalytics. Staff with limited campaign access will only see integrations from campaigns they have access to.
To filter the listed integrations by campaign or status, click the filters button in the upper right, then use the dropdown menus to filter the listed integrations.
In this example, our Google Lighthouse integration shows as disconnected. Click the integration name to open a slide-out on the right with additional details.
Here we can see that although this Google Lighthouse account is connected to two campaigns, only one is disconnected.
In the slide-out, click the ellipsis menu to the far right of the disconnected account, then click reconnect to launch an authorization window.
Follow the prompts in the authorization window to complete the reauthorization, and reconnect the integration! This process can be repeated as needed to reauthorize any disconnected integrations from across your account.
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