This article applies to issues with both Facebook and Facebook Ads.

Why are some of my Facebook pages giving errors or not showing up in the connection list?

This typically results from a permissions issue. Here's how to troubleshoot:

Step 1) Check permissions level

In order to connect a Facebook or Facebook Ads integration, the user connecting the integration must have Page Access, with full permissions. The user should show up under "People with Facebook Access", where you can check their permissions.

To do ensure all permissions are selected, click the ... to the right of the connecting user, and ensure everything is turned on.

Having trouble finding your Page Access screen in the New Pages Experience in your Facebook Account? Click here for detailed instructions.

Step 2) Enter your credentials

Next, let's open the Integration Connect Screen. You can do this from inside your Facebook Integration Dashboard, by clicking the top right hand side "Settings Slider" in the Facebook integration, then clicking the pencil "edit" button.

If you've never connected the Facebook integration before:

You will see the Connect New Account button, click there:

Find the Account Name you wish to connect:

Choose the specific account Location you wish to connect, if applicable:

Once you've selected the correct account with a blue check, click the blue Connect button, and move on to Step 3.

If you have connected the Facebook integration before:

Click "Switch Account", and re-enter your credentials by clicking the grey "Connect New Account" button.

Important: Select the grey "Connect New Account" button at the bottom of the connector.

Step 3) A popup will appear, and you'll be prompted to log into your Facebook account. After entering your password, choose "Edit settings" on the next screen in the popup.

Next, ensure all pages are checked.

Important: When approving permissions, make sure to allows access to ALL pages.

If any of permissions are disabled, Facebook may not give you access to this account inside AgencyAnalytics.

Click "Done" once all permissions are turned on, then click "OK" on the next screen.

Step 4) Now you can choose the exact account you'd like to integrate to AgencyAnalytics, then hit "Connect".

Your Facebook account should now be connected to AgencyAnalytics.

If you still need help, be sure to reach out to our support team for assistance!

What's Next:

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