How to update a client user's password
There are two methods for updating a client user's password if they've lost it.
First, you can open the client's user account for editing, by choosing "Edit Profile" when you hover the mouse over a user. Then you can simply input a new password and click "Save". You can optionally use the "Generate" button to have the system automatically create a strong password. You can also optionally select "Yes" under "Email Credentials to User", which will automatically send the user an email with their new password when you click "Save".
The second option can be utilized by either you or the client themselves. To utilize this option, just navigate to the custom white labeled URL for your company, then select the "Forgot Password" option and follow the prompts.