Using a white labeled login URL for your clients and staff is a great opportunity to showcase your brand. Custom subdomains are available on all plans, while custom domains are only available on some plans.

White label settings are only available to the Admin user of your subscription.

First, navigate to settings via the sidebar on the left, then select Login/Domain from the settings page menu.
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On this page, specify a "Site Name". The name that you enter here will be used as the title in the browser tab for your custom URL and will also appear in the footer of your report emails.

First, navigate to your White Label URL settings by clicking Settings in the left sidebar, then selecting the white label settings you're changing, in this case Login/Domain.

Now on the Login/Domain white label page, tick the radio button for "Custom Domain" and enter the domain name that you'd like to use in the box provided.

This URL should be in an FQDN (fully qualified domain name) format, such as reports.mysite.com (or .net/.org/.ca etc.) and it must be a URL that you actually own.

Then, follow the instructions provided in the interface to configure the domain through your web host. Be sure to save your changes before you exit this screen.

For your convenience, here are the instructions that you'll find in the interface:

Please be aware that creating a redirect is not the same thing as creating a CNAME record.

First, navigate to your White Label URL settings by clicking Settings in the left sidebar, then Login/Domain from the menu on this page.

Next, to create a custom subdomain, tick the radio button for "Subdomain" and then enter an address that you'd like to use in the box provided.

Most agencies enter their agency name in the subdomain field and remove any hyphens that auto-populate.

If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄