Want to pause your subscription instead? See here.
How to cancel your subscription
The account Admin can cancel or pause a subscription from the billing page. From the AgencyAnalytics home page, hover over the left sidebar, then click Billing.
At the top of the Billing page, you'll see your current Subscription Details.
To cancel or pause your subscription, click Cancel Subscription at the bottom, below Payment Method.
Next, choose the Delete Account option to delete the account and stop any future billings.
What happens once you cancel:
You will continue to have access for the remainder of your billing term
Once your term is up, you will not be able to access any of your clients
After 3 months, we will permanently delete all the data in your account
After reviewing what happens when you cancel, click continue in the bottom left.
Next, please share the main reason you're canceling by completing the brief exit questions.
This information helps us understand changing needs and bring positive change to the platform.
Once you've answered these quick questions, click Continue in the bottom left.
Lastly, click Cancel Subscription in the bottom left. This will cancel your account, preventing the next renewal. We do not offer prorated refunds for subscriptions canceled in the middle of a subscription period.
Once you cancel, you will retain access to your account until the end of the current billing cycle, after which all dashboards and reports will become inaccessible to clients and agency users.
💬 Need additional help?
If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄