How to cancel your subscription
Note that the admin of your subscription is the only user with access to the billing and cancellation screen. Admins can follow the instructions below to cancel:
Navigate to your billing dashboard in the usual way, by clicking your name in the upper right hand corner of your screen, then clicking "Billing".
Alternatively, this may also be accessed through the sidebar.
Once inside of your billing dashboard, simply click the "Cancel" link.
Then choose "Delete Account" from the menu.
You will also have the option to Pause your subscription if needed, or to request a discount with our Support team.
Click "Continue" in the confirmation window that appears.
Once you cancel, you will retain access to your account until the end of the current billing cycle. We do not offer any pro-rated refunds for subscriptions canceled part-way through a billing cycle.
Want to chat with us about any issues you're having with our platform? Don't hesitate to reach out to our customer support team at any time.