If you are on a trial and have not added payment details, your account will automatically be canceled and deactivated at the end of the trial period. No action is required to avoid charges.

The Account Admin can cancel a subscription from the Billing page.

Step 1. Click your user profile icon in the lower left corner, then click Billing.

Step 2. Scroll to the bottom of the Subscription page and click Cancel Subscription.

Step 3. Click Delete Account, then follow the prompts in the cancellation window.

Step 4. Review what happens when you cancel (see below), then click Continue in the bottom left.

Step 5. Answer the brief exit survey; this helps the team understand your needs and improve the platform. Click Continue when done.

Step 6. Click Cancel Subscription in the bottom left to confirm. This prevents your account from being renewed in the next billing cycle.

If a payment is processed before you cancel, you'll retain access until that billing period ends. Cancel before the next billing cycle to avoid additional charges.

An active subscription continues until you manually cancel it through the Billing section.

Yes, you can manually delete campaigns, data, and personal information from your profile before canceling.

If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄