Connect Shopify

As an account Admin, head to the Shopify App Store, search AgencyAnalytics, then follow the prompts to connect.

Matthew Davis avatar
Written by Matthew Davis
Updated over a week ago

In order to connect to AgencyAnalytics, the user needs access to Orders + Customers + Products options in the Shopify store.
It can take upwards of 6 days for Shopify to deliver all of your data, this timeline depends on Shopify's API response and the amount of data in your account.

Before connecting Shopify, there are a few requirements that must be met. If the conditions aren't met, then you may run into a validation error or other connection issue.
The user connecting Shopify must:

  • Be the Admin of the AgencyAnalytics account where the connection will be made

  • Be logged into the AgencyAnalytics account prior to making the connection

  • Be logged into the Shopify app store as the Store you'd like to connect

At the moment connection is limited to the Admin of the AgencyAnalytics account. We are currently working to remove this limitation.

If you meet the above criteria, please visit the Shopify App store listing to connect with your Shopify store.

In the upper right of the app store page, click Add app. Doing so will redirect you to the Installation page.

As a note, larger screens may see the Add app button to the left, below the AgencyAnalytics header instead.

The Installation page will show in-depth privacy details, and a confirmation to install. Next, click the Install app button in the upper right. This will load for a moment, then redirect you to AgencyAnalytics.

From the dropdown, select the Campaign where you'd like to connect Shopify, then click Connect to finish integrating.

Depending on the amount of data in your Shopify account and the load on Shopify's API it can take more than 6 days to fully sync your account data.

Reconnecting Shopify will clear your previous results and restart the data sync, resulting in another 6+ day delay while data loads.

If you're experiencing data discrepancies the best course of action is to wait for the full sync to finish, as most discrepancies will resolve once all Shopify data is loaded. If you're still noticing a discrepancy our friendly Support team can help.

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