How to view report activity logs
First, navigate to the Reports section via the left side menu, then click the name of the Report for which you'd like to view engagement information.
In the report editor, click Activity at the top to open up the Activity page.
From here you can view activity information for sent Emails, Downloads, and shared Links by clicking the corresponding tab at the top of the page.
Emails
This table adds an entry each time a report is emailed, and includes details like date sent, status, date range, as well as open and click rate. Click the ellipsis to the far right, then View Recipients for more details.
Downloads
Each time a report has been downloaded as a PDF file from within our interface, it is logged on this table. Details include date downloaded, download status, and the date range of the report. Click the ellipsis to the far right to download or delete the report.
Links
This section displays all of the sharable web links you have generated to your reports. You can click the ellipsis, aka the '...' button, to view, edit, delete, or to re-display the exact URLs for these web-based reports.
Understanding Report Statuses
In the Status column of the Reports activity table the current "State" of shared reports is displayed. There are three possible statuses for your Report.
Pending | The email is queued for sending and will be sent soon. |
Sent | The email was successfully sent. |
Error | The platform encountered an error when sending the email. |
If the status is showing an Error, you can click on the ellipsis to the far right then click View Recipients in the dropdown.
The slide-out on the right will show you the delivery status and error message for each email recipient.
What do the email errors mean and how can I fix them?
Most email errors typically stem from email address issues.
Delivered | The recipients mail server confirmed the delivery of the email. |
Bounced | The email bounced back, meaning it could not be delivered to the provided email address. |
Inactive | The email was sent to an email address which had already bounced previously. Check the email address is correct, active, and has not marked any previous report emails as spam. |
Invalid Sender | For accounts using a custom white label email address, this indicates the DKIM record is no longer present or valid. |
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