Custom Email Address
By default, AgencyAnalytics sends report emails on your behalf from noreply@clientseoreport.com. You can update this to a branded or white label email address so reports look like they're coming directly from your agency. Setting this up requires making changes to your DNS settings through your web host, specifically creating a TXT record and a CNAME record.
Before You Start
Before you contact AgencyAnalytics Customer Support to set up a custom email address, make sure you have:
The exact email address you'd like reports sent from
Access to your site's web host DNS settings
Set Up a Custom Email Address
Setting up a custom email address requires help from both AgencyAnalytics and your web host.
Step 1: Gather the exact email address you'd like reports sent from and confirm you have access to your web host's DNS settings.
Step 2: Send a message to the AgencyAnalytics Customer Support team letting them know you'd like to set up a custom email address for your account.
Step 3: AgencyAnalytics engineers will handle the setup on their end and then share the DNS settings you need to update on your end (the TXT and CNAME records) for the custom email address to take effect.
Step 4: Log in to your web host and update the DNS settings with the TXT and CNAME records provided by AgencyAnalytics.
Please note that we are unable to provide technical support for configuring DNS settings in your web host. The specific steps to do so vary dramatically between web hosts. You'll need to contact your web host directly for help.
FAQ
What sender name and reply-to address do my clients see by default?
When AgencyAnalytics sends reports or invitations on your behalf, the sender name your clients see comes from the Company field in your account settings, not from the email address itself. This applies to both scheduled report emails and staff or client invitation emails, and it's part of AgencyAnalytics' white labeling.
The reply-to address is automatically set to the email address on file for your account's Admin user. This means any replies from clients go straight to your inbox.
Why aren't my clients receiving report emails or invitations?
If your clients aren't receiving report or invitation emails, ask them to whitelist noreply@clientseoreport.com. This is the address report and invitation emails are sent from by default, unless you've set up a custom email address.
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