How to customize report emails
One of the more advanced white label features that we offer is the ability white label the "sent from" email address that is used for sending scheduled reports to clients.
This feature is only available on some of our pricing levels. See our pricing here, or reach out to us if you'd like to know if it's available on your account.
By default, scheduled reports are sent from the address "firstname.lastname@example.org".
The white label setup for this feature requires intermediate-level knowledge of the DNS settings and options available through your web host. Specifically, you'll be required to create a TXT and CNAME record.
Since the steps to configure DNS settings can vary dramatically from web host to web host, we don't provide much in the way of technical support for these steps, other than to provide the nature of the changes to be made. Your web host should be able to help you with this though, so reach out to them for advice.
With that in mind, if you'd like to start the process of white labeling your report emails, please contact our support team.
You'll need to tell us the exact email address you'd like all of your reports to be sent from. We'll then let you know the settings to need to apply at your end for this to take effect.