Marchex provides call analytics and conversational AI solutions that help businesses understand and improve customer interactions over the phone.

Click here to view all available Marchex metrics and see what's possible with the integration!

Once you have your Marchex username and password ready, follow these steps to connect the integration to a Client.

Step 1: Open the Client where you'd like to connect Marchex, then click the Data Sources tab at the top.

Step 2: Click the blue Connect Data Source button in the upper right corner of the page.

Step 3: Search for Marchex in the search bar at the top, then click the Marchex card.

Step 4: Click the gray Connect New Account button.

Step 5: Choose the API version your account is on from the dropdown menu, then enter either your username and password or your subscription key and API token.

Step 6: Click Save in the bottom left to finalize the connection.

The option to enable CallDNA should be located under Account > Company Info and Settings in your native Marchex account.

According to Marchex, the Marketing Edge API requires an authorization token to authorize requests. Only Administrators of the Marchex account you're connecting to can generate this token. See Marchex's authentication details for more information.

Marchex has two versions of its API. If you see the error "API Key is not valid," it likely means you've selected the Marchex AdTrack API and need to switch the connection to the Marketing Edge Call Tracking API instead.

If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄