☎️ Marchex
Marchex provides call analytics and conversational AI solutions that help businesses understand and improve customer interactions over the phone.
API and Data Access
CallDNA must be enabled in the Marchex account for data to flow
Click here to view all available metrics for Marchex and see what's possible with the integration!
🔌 Connect Marchex
To avoid a failed connection or error when integrating Marchex to a Client, the person connecting must have:
A Marchex username and password
If the above requirements are met, simply follow these steps to connect:
Open the Client where you'd like to connect Marchex
Click Integrations (plug icon) on the left side menu
Click Connect Integration in the upper right corner.
Search for Marchex in the search bar at the top, then click the Marchex card.
Click Connect New Account to launch the authorization window, or if you've previously connected an account, click the gray + sign at the bottom.
Enter the username and password for the Marchex account you wish to connect to, then Save at the bottom left
Marchex FAQ
How do I enable CallDNA in Marchex?
The option to turn on CallDNA should be under Account > Company Info and Settings in your native Marchex account.
Why am I seeing the error "API Key is not valid"?
Currently, the Marchex API doesn't support Marketing Edge Call Tracking. If your account uses this Marchex API version, data will not be available to us via the API.
💬 Need additional help?
If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄