Using a white-labeled login URL for your clients and staff is a great opportunity to showcase your brand. Custom subdomains are available on all plans, while custom domains are only available on some plans.

White label settings are only available to the Admin user of your subscription.

First, open account settings by clicking the user profile in the upper right corner, then clicking Settings in the drop-down menu.

Next, click Domain under the Branding header on the Settings page. Specify a Site Name, which will be used as the page title in the browser tab for your custom URL and also appear in the footer of your report emails.

Then, tick the radio button for custom domain or subdomain before entering the domain name you'll be using in the box provided.

If you're using a subdomain, once you've entered the name in the field provided, you just need to save your changes, and the subdomain setup is complete!

For a custom domain, the URL should be in an FQDN (fully qualified domain name) format, such as reports.mysite.com (or .net/.org/.ca, etc.), and it must be a URL that you actually own.

Then, follow the instructions provided in the interface to configure the domain through your web host. Be sure to save your changes before you exit this screen.

For your convenience, here are the instructions that you'll find in the interface:

Please be aware that creating a redirect is not the same thing as creating a CNAME record.

If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄