Many of the issues customers report with AgencyAnalytics turn out to be browser or cookie problems. These usually clear up in a few simple steps. Work through the sections below in order, starting with the easiest fix. If a step doesn't apply to your situation, skip it and move to the next one.

Resetting your current environment is the easiest place to start when something isn't working right in AgencyAnalytics. A quick refresh often clears up the problem.

Step 1: Log out of AgencyAnalytics, then log back in to your account.

Step 2: Log out of the integration platform you're having trouble with, then sign back in.

Step 3: Check that you're using the latest version of your current browser.

Step 4: Turn off any ad-blockers for AgencyAnalytics and log out of any VPNs.

A fresh, neutral environment often won't show the same issue you're experiencing in AgencyAnalytics. Try these options, in order, to see if the problem goes away.

Step 1: Open an incognito or private window in your current browser.

Step 2: Try a different browser. If you're using Chrome, try Firefox, and vice versa.

Step 3: Try a different device, like a coworker's computer or a second machine.

Step 4: Try a different network, such as your home internet, instead of your office network.

Clearing your AgencyAnalytics browser cache in Google Chrome can resolve issues that persist after a basic reset. After following these steps, you'll need to sign back in to AgencyAnalytics.

Step 1: Click the vertical three dots in the upper right corner of your browser to open the menu, then click Settings.

Step 2: On the Settings page, click Privacy and Security in the left menu. Then click Third-party cookies.

Step 3: Scroll down and click See all site data and permissions.

Step 4: Use the search box in the upper-right corner to search for AgencyAnalytics. In the results, find agencyanalytics.app and click the trash can icon next to it to clear the cache for our site.

Step 5: Once it's done, log back in to AgencyAnalytics, and the issue should be resolved!

A text or grammar plugin, like Grammarly, may be interfering with AgencyAnalytics. These plugins can block or override clickable areas in your browser.

Try disabling the AgencyAnalytics plugin, then reload the page. You should be able to click the edit icon on your Text widget once it's turned off.

An autofill or password manager browser extension (such as LastPass, 1Password, or Dashlane) may be automatically overwriting the fields. This is a browser-side issue; nothing is actually changing in AgencyAnalytics.

Disable your autofill or password manager extension, then try editing the user profile again.

An ad-blocker extension may be blocking requests from AgencyAnalytics. Ad blockers often block ads and analytics, which can prevent widget data from loading.

Disable your ad blocker for AgencyAnalytics, then reload the page. If you'd prefer not to disable it entirely, most ad-blockers let you whitelist specific sites.

If you've tried everything above and are still having issues, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄