Why are some of my Instagram pages giving errors or not showing up in the connection list?
This typically results from a permissions issue. Here's how to troubleshoot:
1) Check if the Instagram page is a professional account is connected to a Facebook page
- The Instagram account must be set up as a professional account. This can be done by following these instructions.
- The Instagram account must be linked to a Facebook page. This can be done by following these instructions.
2) Check permission level
Does the account which you've entered credentials have admin access to the page? If the permission level is anything other than admin, Facebook will not allow you to access the account's data.
3) Re-enter credentials
To do so, click the "settings slider" in the Instagram integration, and then click the "edit" button.
From there, click "Switch Account", and re-enter your credentials by clicking "Connect New Account".
A popup will appear, and you'll be prompted to log into your Facebook account. After entering your password, choose "Edit settings" on the next screen in the popup.
Next, ensure all pages are checked.
Then ensure all permissions are enabled. If any of permissions are disabled, Facebook may not give you access to your data. Click "Done" once all permissions are turned on, then click "OK" on the next screen.
From there, you can choose the exact account you'd like to integrate to AgencyAnalytics, then hit "Save".
4) Check "Agency Analytics" app permission
Visit https://www.facebook.com/settings?tab=business_tools and do the following:
- Click the "View and edit" text for AgencyAnalytics:
- Ensure that all points are toggled on, and all permissions are enabled in the popup that will appear.
Note that the same pages can appear multiple times in the list for different permissions. Our platform will be denied access to any pages that aren't checked. Specifically, you should also see settings for Instagram. These should all be enabled:
Use the "Connect New Account" button in our dashboard to re-enter credentials (described above). The accounts should then be visible.
5) Complete remove the "AgencyAnalytics" app and reconnect
Note that this step will remove access to all Facebook and Instagram pages you've integrated, so you'll need to reconnect each of these if you follow the instructions below. For this reason, these instructions should only be used if you're 100% sure you have admin access to the page you're trying to connect, and you've tried all of the above steps.
If the above steps don't work, please delete the "AgencyAnalytics" app at https://www.facebook.com/settings?tab=business_tools completely.
Then, follow the process in step #2 above (re-enter credentials) to re-connect to Instagram. When approving permissions, make sure the user allows access to ALL Pages.
If none of the above steps resolve the issue, please contact our support team.