Why are some of my Instagram pages giving errors or not showing up in the connection list?

This typically results from a permissions issue. Here's how to troubleshoot:

1) Check if the Instagram page is a professional account is connected to a Facebook page

  • The Instagram account must be set up as a professional account. This can be done by following these instructions

  • The Instagram account must be linked to a Facebook page. This can be done by following these instructions.

2) Check permission level

Does the account which you've entered credentials have admin access to the page? If the permission level is anything other than admin, Facebook will not allow you to access the account's data.

3) Re-enter credentials

To do so, click the "settings slider" in the Instagram integration, and then click the "edit" button.

From there, click "Switch Account", and re-enter your credentials by clicking "Connect New Account".

A popup will appear, and you'll be prompted to log into your Facebook account. After entering your password, choose "Edit settings" on the next screen in the popup.

Next, ensure all pages are checked.

Then ensure all permissions are enabled. If any of permissions are disabled, Facebook may not give you access to your data. Click "Done" once all permissions are turned on, then click "OK" on the next screen.

From there, you can choose the exact account you'd like to integrate to AgencyAnalytics, then hit "Save".

4) Check "Agency Analytics" app permission

Visit https://www.facebook.com/settings?tab=business_tools and do the following:

  • Click the "View and edit" text for AgencyAnalytics:

  • Ensure that all points are toggled on, and all permissions are enabled in the popup that will appear.
    Note that the same pages can appear multiple times in the list for different permissions. Our platform will be denied access to any pages that aren't checked. Specifically, you should also see settings for Instagram. These should all be enabled: 

Use the "Connect New Account" button on your AgencyAnalytics dashboard to re-enter your credentials (described above). The accounts should then be visible.

5) Check for an Instagram "Review Connection" warning within Facebook

Open the Facebook page that is linked with your Instagram Business Profile (you'll find it here). Then choose Settings from the left side of the page.

Next, choose Instagram from the left side menu of the page's settings.
Note that if you do not see "Instagram" listed in the menu, you may not have the correct Facebook permissions to access this area.

If you see a "Review Account Connection" warning on the above page, you'll need to click "Review Connection" and follow Facebook's instructions.

Once complete, use the "Connect New Account" button on your AgencyAnalytics dashboard to re-enter your credentials (described above). The accounts should then be visible.

If after you click on the "Review Connection" button, "Confirm Connection" is grayed out/you're unable to click on it:

Please click on "Don't know the password":

You will then see a notification from Instagram/Facebook that you can only confirm this connection if you created the Instagram page/account.

The person who created the Instagram account will need to review and confirm the connection to the Facebook page. Once that is done, Facebook will allow you to integrate Instagram with third parties like AgencyAnalytics.

6) Complete remove the "AgencyAnalytics" app and reconnect

Note that this step will remove access to all Facebook and Instagram pages you've integrated, so you'll need to reconnect each of these if you follow the instructions below. For this reason, these instructions should only be used if you're 100% sure you have admin access to the page you're trying to connect, and you've tried all of the above steps.

If the above steps don't work, please delete the "AgencyAnalytics" app at https://www.facebook.com/settings?tab=business_tools completely.

Then, follow the process in step #2 above (re-enter credentials) to re-connect to Instagram. When approving permissions, make sure the user allows access to ALL Pages. 

If none of the above steps resolve the issue, please contact our support team.

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