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The password from the password reset email doesn't work
The password from the password reset email doesn't work
Please ensure that you're logging in at the correct URL, and that you're typing the keyword in rather than copy/pasting.
Matthew Davis avatar
Written by Matthew Davis
Updated over a week ago

Why doesn't the password from the password reset email work?

First, are you logging in at the correct URL?

Even if you've received a password reset email that says something different, the admin user MUST login at app.agencyanalytics.com and any client/staff users MUST login at your company's white labeled URL.

If the admin logs in at the white labeled URL, or client/staff log in at the admin URL, the login will fail 100% of the time.

Second, are you copying/pasting the password in?ย 

Copying/pasting can introduce extraneous hidden characters. Please try typing in the password.

If the above fails, please contact our support team.

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