Why doesn't the password from the password reset email work?
First, are you logging in at the correct URL?
Even if you've received a password reset email that says something different, the admin user MUST login at app.agencyanalytics.com and any client/staff users MUST login at your company's white labeled URL.
If the admin logs in at the white labeled URL, or client/staff log in at the admin URL, the login will fail 100% of the time.
Second, are you copying/pasting the password in?
Copying/pasting can introduce extraneous hidden characters. Please try typing in the password.
If the above fails, please contact our support team.
- Not sure what your company's white labeled URL is? This article should help.
- How to reset the password on an admin or staff account.
- How to reset the password on a customer account.