Multi-Factor Authentication (MFA), similar to two-factor authentication (2FA), adds an extra layer of security to your AgencyAnalytics account. It requires users to verify their identity with an emailed code before they can log in. This reduces the risk of unauthorized access to your clients' marketing data and gives you and your clients extra peace of mind.

Admins can set MFA to turn on automatically for every newly created Staff or Client user. Once this is enabled, new users will need to enter a code sent via email to verify their identity each time they log in.

Step 1: Click your user profile icon at the lower left of the page, then click Profile from the dropdown.

Step 2: Locate the Security header on the settings page, then click Multi-factor Authentication.

Step 3: Click Manage User's MFA to view or change MFA settings.

Step 4: On the Manage Users' MFA page, click the relevant toggle at the top of the MFA user table. A gray toggle means the setting is off. A green toggle means the setting is on for new users of that type.

Step 5: In the confirmation popup, click Update to confirm the change.

Once confirmed, all newly created Staff or Client users will have MFA turned on by default. They'll need to enter an emailed code to verify their identity each time they log in.

If users were invited to your account before Multi-Factor Authentication was turned on, they won't have MFA enabled automatically. An Admin needs to turn it on manually for these existing users.

Step 1: From the Manage Users' MFA page, view all existing Staff and Client users and their current MFA status.

Step 2: To enable MFA for all existing users, click the checkbox to the left of the Name column, then click Enable MFA. To enable MFA for specific users only, check the box next to each individual's name instead.

Step 3: Click Update in the verification popup to confirm the changes.

Once enabled, the user's MFA status updates to reflect the change. Going forward, these users must authenticate with an emailed code every time they log in.

Any user can enable Multi-Factor Authentication for their AgencyAnalytics account on the MFA page.

Step 1: On the MFA page, click the Enable button on the far right to enable Multi-Factor Authentication for your user account.

Step 2: Click Continue to send a verification code to the email address associated with your AgencyAnalytics user account.

After the code is sent, the email step displays a checkmark confirming the email was sent.

Step 3: Locate the email in your inbox and copy the 6-digit code.

Step 4: Return to the MFA page and enter the code in the verification field.

Step 5: Click Verify to submit the code.

Once the code is entered and your account is verified, the MFA page shows an Enabled tag next to your email address.

You can turn off Multi-Factor Authentication for your own user account from the Security Center at any time.

Step 1: Go to the Security Center > MFA page.

Step 2: Click the red Disable button to the far right of the verified email address.

Step 3: Confirm the action in the pop-up window.

Once confirmed, MFA is disabled on your user account. To turn it back on, you'll need to follow the setup steps again from the beginning.

If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄