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Resolving login issues and password reset problems

This guide provides a comprehensive overview of common login and password issues, their causes, and actionable solutions to help you regain access to your account.

Written by Tatum Savage

Overview of Login Issues

AgencyAnalytics users may encounter login problems due to:

  • Using the incorrect login URL for their role (Admin vs. Staff/Client)

  • Attempting password resets from the wrong login page

  • Misunderstanding role-specific login requirements

Role-Specific Login Guidelines

Admin Users

Staff and Client Users

  • Staff and Client users must use their agency’s custom domain URL to log in, for example:

https://sunshinemarketingagency.agencyanalytics.app

  • Bookmark your agency’s custom login URL to avoid confusion in the future

Password Reset Troubleshooting

If you’re unable to log in and need to reset your password, follow these steps:

  1. Go to the correct login URL for your role:

    1. Admins: https://app.agencyanalytics.com/login

    2. Staff/Clients Users Example: https://[AGENCY_SUBDOMAIN].agencyanalytics.app

  2. Click the “Forgot Password” link.

  3. Enter your account email address and follow the instructions sent to your inbox.

  4. Use the new password to log in.

Each login domain is unique and can be customized by the account Admin. If you aren't sure of the login address, contact our Support team for help.

Why Password Reset Emails May Not Arrive

  • Ensure you’re using the correct login URL for your role. Password reset emails are tied to the specific login portal associated with your account

  • Check your spam or junk folder for the reset email

  • If you still don’t receive the email, confirm that you’re using the email address associated with your account

Common Errors and Resolutions

Invalid Credentials Error

This error often occurs when Staff or Client users attempt to log in via the main admin login page (app.agencyanalytics.com/login) instead of their agency’s custom domain URL.

Custom domain URLs typically include your company name or branding, like in these examples:

https://[YOUR_AGENCY].agencyanalytics.app
https://sunshinemarketingagency.agencyanalytics.app
https://SEOuniverse.agencyanalytics.app

Login Issues After Password Reset

  • Ensure the password reset was initiated from the correct login URL

  • Use the updated password to log in via your agency’s custom domain

Best Practices for Avoiding Login Issues

  1. Always use the correct login URL for your role:

    1. Admins: https://app.agencyanalytics.com/login

    2. Staff/Clients: https://[AGENCY_SUBDOMAIN].agencyanalytics.app

  2. Bookmark your agency’s custom login URL for easy access.

  3. Double-check your email address and password before attempting to log in.

  4. If you encounter issues, follow the password reset process from the correct login page.

By following these guidelines, you can resolve most login and password reset issues in AgencyAnalytics efficiently.

💬 Need additional help?

If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄

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