How to upgrade to a higher yearly membership level

To upgrade from one yearly membership plan to a higher tier yearly plan, start by navigating to your billing portal.

To do so, click your name in the upper right hand corner of your screen, then click "Billing".

Alternatively, this may also be accessed through the sidebar:

Next, click "Update Subscription".

Then, click the subscription plan to which you'd like to upgrade.


Select your add-ons and update your payment method if needed

Finally, review the summary of your charges due, and click "Complete Purchase".

Pro-ration on yearly plans

When you upgrade part-way through a billing cycle, your charges will be pro-rated. 

In the fee total to the right, you'll notice that the charge for the new plan is pro-rated, and that a line item for "Credits" has been applied. 

The pro-rated amount reflects the new yearly charge, pro-rated based on the number of days left in your existing billing cycle. 

The "credits" reflect the amount paid - but unused - on your current subscription.

Example:

Let's say you're currently subscribed to a yearly "Team" plan, at $948 per year, and you're looking to upgrade to the "Agency" plan at $2388 per year.

You made your last $948 payment on September 4th of 2019, and your next $948 payment is due on September 4th of 2020. For the purposes of this example, let's say that today is December 11th, 2019.

Your current yearly plan is pro-rated to the amount of $948 / 365 = $2.60 per day.

Your new yearly plan will be pro-rated to the amount of $2388 / 365 = $6.54 per day.

In this example, you've used 98 days of your subscription this year (98 days have elapsed between September 4th and December 11th), and have 267 days left until the next renewal.

As a result you'll be charged a pro-rated amount for the new yearly Agency plan, at $6.54 * 267 = $1746.18

You'll also be credited for the unused days on your previous Team plan subscription, at $2.60 * 267 = $694.20

Your total amount due immediately will be $1746.18 - $694.20 = $1051.98

Your next billing date will be on your normal billing cycle, which is September 4th, 2020 in this example, in the full yearly Agency plan amount of $2388.

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